Earlier this spring, both Uber and Lyft introduced novel security facets and insurance policies following the dying of a college student who became as soon as kidnapped and murdered after entering right into a automobile she believed to be her Uber hump. Right this moment time, Lyft is announcing an expanded effect of security facets and programs, at the side of folk that abet riders glean and establish their hump, alert emergency products and companies if they receive they are in hazard and keep up a correspondence hump points abet to Lyft enhance and drivers.
It’s moreover introducing a brand novel driver and rider education program.
In April, Lyft had begun the strategy of making its app and repair safer with the implementation of fixed background exams for drivers — something Uber has had in residing since 2018. It moreover mentioned it became as soon as making improvements to its id verification route of for drivers to prevent driver id fraud on its platform.
Uber, meanwhile, had final month introduced novel system banners and signals to remind users to look at their hump well-known facets — love the vehicle plate, automobile fabricate and model, as smartly as the driver’s title and film. It had previously rolled out its enjoy slate of security facets a 12 months ago, which included its in-app Safety Heart and an “Emergency” button.
In the weeks forward, Lyft says it, too, will roll out an in-app characteristic that affords for riders gain admission to to 911 from inner its app. (Drivers already had this characteristic of their enjoy app, Lyft notes.)
Fancy Uber, Lyft is moreover redesigning its app to raised spotlight the hump well-known facets — and namely, making it more uncomplicated to ogle the vehicle plate quantity. When the auto arrives, the driver relate, automobile relate and vehicle plate seem in a pop-up in the app, alongside a reminder to match the plate to the one on the auto.
Some riders can receive already seen this commerce, nevertheless this can now roll out to the last particular person unsuitable, says Lyft.
The company is moreover introducing well-known feedback that would require riders to expose when a driver receives lower than 4 stars.
This feedback is shared anonymously with the driver in a single direct of their app, Lyft says. On the opposite hand, this commerce may perhaps no longer resolve points with drivers who behave poorly because many folk are wretched leaving feedback after they felt unsafe. Riders, and in particular girls folks, in total receive the driver would resolve out that it’s them, even if it’s nameless. Plus, if the driver has picked them up from their dwelling, residing of enterprise or every other residing they frequent, they are going to feel even less delighted leaving a evaluation since the driver literally knows where to search out them.
At final, Lyft says this can fabricate sexual harassment prevention education on hand to all Lyft drivers and riders this 12 months, nevertheless didn’t portion the well-known facets as to how these materials will doubtless be rolled out.
The novel facets join Lyft’s existing line-up of facets, programs and insurance policies inquisitive about security, love its background exams on drivers, in-app photos of drivers and vehicles, right-time hump monitoring, digital receipts and two-attain ranking programs — the majority of that are fashionable to hump-hailing apps.
The company says it expects to develop its efforts in this condominium over the route of the 12 months and in the cessation.
The changes arrive quickly after both Uber and Lyft saw their IPOs invent poorly, a outcomes of investor considerations round slowing boost, mounting losses, increased world opponents and heaps of diversified factors. Including to that the truth that their apps is perchance no longer protected ample of their recent direct can receive been every other huge ding towards both companies, had the companies no longer addressed the hassle.